Sunday, May 3, 2009

Warning and evidence vs. Globe Telecom, etc.

Warning and evidence re Globe Telecom Inc.
On April 24, 2009, I received back a registered letter which I had sent on or about April 7, 2009,via registered mail to what was identified as a branch of said corporation at Robinsons Place Manila.Said letter was designated as registered letter 06252. Said letter contained a request for information regarding the Globe Visibility Modem The envelope containing said letter had the words: "refused to receive".


Warning about Robinsons Place Manila mall. On May 3, 2009, security lapse at entrance to said mall. Because of said lapse, I could have brought dangerous
weapons into said mall. Previously, security lapses occurred at entrances to said mall.

Customer warning and evidence versus Robinsons department store at Robinsons Place Manila. On May 3, 2009, an employee, working at said store, issued to my companion Robinsons Department Store cash receipt No. 576270, for a service that I paid for. Said receipt did not bear a visible signature by the cashier of said store. Said receipt bore the following words: "NOT VALID UNLESS SIGNED BY OUR CASHIER".So, since said receipt was not valid, I couldn't complain if the service I paid for was unsatisfactory. I complained to a person identified as a supervisor of said employee.I asked said supervisor for a complaint form. No one gave me the complaint form I asked for.

Customer advisory re St. Luke's medical center
whose President and CEO was identified as Jose G. Ledesma.
For their own benefit, it will be advantageous for prospective customers of said hospital to obtain, in advance, answers/proofs, from said C.E.O, if any,

as to whether said hospital:
* Is a fire safe hospital.
* Is a secure hospital.
* Is a trauma center.
* Has a centralized system for collecting reports of adverse events o
* Fully distributes adverse event summary reports
* Encourages reporting by a range of hospital staff, and distributes summary reports that are reviewed by senior-staff
* if it issues said summary reports, uses said reports develop event reduction strategies.
* has established supportive environments that allow anonymous reporting.
* adheres to recommended infection control practices including standard, contact, droplet, and airborne precautions
* has in place effective methods to: prevent medication errors
* has in place effective measures to protect their patients from infections.
* has in place effective measures reduce radiation risk from computed tomography for pediatric and small adult patients.
* Does said hospital have a computerized prescription system?
* Does said hospital use patient bar codes to ensure that patients get the correct medication?
* If said hospital does not use said patient bar codes, what kind of safeguards does said hospital have in place to prevent medication errors?


regarding said hospital's ER:
* Does it always have a doctor on site who can open an artery in the heart or brain, or will a patient have to be moved to another hospital if he/she needs that procedure done?

* Is it a three, two, or one level ER?
* Does it offer round-the clock diagnostic tests such as offer round-the-clock diagnostic tests such as ultrasound, CT scans, and MRIs?
* What is it's specialty?
* How fast does the said ER treat heart emergencies?
* What is the said ER's average patient wait? .
* Are all the ER doctors board certified in emergency medicine?
* Is the entire ER staff skilled in pediatrics?
* What, if any, pediatric equipment does the ER have?
* Is there a separate treatment area for children?
* How inclined are the ER docs to call in a plastic surgeon to do some potentially tricky work, versus just doing it themselves?
* What are the busiest hours in said hospital's ER?
* Proof, if any, that patients in sad hospital's ER equiring admission to the ICU were always transferred from the ER to the ICU within 1 hour.
*Proof, if any, that said hospital has in place measures to prevent health care-associated infections.
* Proof, if any, that said hospital has in place measures to prevent food poisoning.

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image of registry return receipt of letter addressed to Makati councilor J. J. Binay

image of registry return receipt of letter addressed to Makati councilor J. J. Binay